Judy S Dsa
map-marker Fort Frances, Ontario

I have a suggestion I would like to see implemented

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I have no complaints at all about customer service or any product in the 38 years I have shopped Safeway, but in the produce department I have a suggestion I that I think would be helpful to a lot of people.

The signs are a good size and the price is in very large font, but the variety or name of the product is in such a all print that its difficult to make out without bringing along a magnifier. There is a large white space yet available on the signs, so it would be nice if some of it could be used for a somewhat larger print. I realize it may take some time to make that change, so I will wait a couple of weeks to see if anything happens with my suggestion.

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Pros:
  • Regular sales of things that i use
  • Good location
  • Helpful staff

Preferred solution: Just some larger print on the produce signs

Maureen G Zij

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Verified Reviewer

Customer service

At our recent weekly trip to Safeway we had an unfortunate experience with a deli person. My husband was on the receiving end of a very condescending employee.

At the end of the transaction. We left, but my husband felt compelled to go back and confront the person. At the end of the discussion he did not feel heard. So he asked another employee to call for a manager.

My husband and I have shopped at Safeway for over 20 years, and what brings us back is the very the extremely friendly staff.

Well, the manager came down and Randall did very little to ease the situation.

I said to him I expect this kind of service (lack of courtesy and friendliness) at Walmart, but not Safeway.

I still feel unheard. I wish that I could still give complete confidence in our shopping store to any of our friends.

You need to be aware of the lack of customer service from your management staff

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Pros:
  • We love shopping there
Cons:
  • None until now

Preferred solution: Apology

1 comment
Guest

Your husband has larger problems if a deli worker can make him feel that way. The manager probably didn’t see your husband’s side so now he’s upset with two people. Next time include specifically what happened.

Anonymous
map-marker Surrey, British Columbia

Completely dissatisfied

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The manager trying to take my money out of my wallet when I left it there at the checkout. the employees at the checkout teller saw the money in the wallet when they found it.

I went to pick up the wallet from the manager and was missing 2 $100 bills .missing ,but $30 left in it .Even after the other employees vouch for me saying they had seen $100 bills in the wallet. The manager said he didn't look in the wallet .when I picked it up and I approached him and confronted him on it , he told me didn't know what happened to the hundred dollar bills .20 minutes later after getting home I got a phone call from the manager saying they found them on the floor. yet there was two other bills in the wall that we're still there .sleazy sleazy company .untrained employees with the odd exceptional individual working for them. I have shopped at that store for over 45 years and now I'm absolutely disgusted with it since sobeys took it over.

I know how to save on card for the first time in my life . I intend to promote boycotting sobies safely from public property so they can't do a thing about it but they are a horrible horrible grocery chain.

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User's recommendation: Boycot Safeway stores

Markeya Stt

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Verified Reviewer
| map-marker Chestermere, Alberta

Rude, self entitled front end staff with some very rare exceptions, tried to deal with a manager there and he was the absolute rudest most ignorant of all. He obviously couldn't have cared less.

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I have already indicated everything thank you. I just don't want to invest any more time anymore on this subject as I already have, and in the end, who but those who care about your web page.
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Adrienne S Aoi
map-marker Cranbrook, British Columbia

Frustrated with many sale items either sold out or not even offered.

Safeway is one of our go to stores, but all too often the items offered on sale are either sold out due to lack of quantity or the item isn't even offered. I'd rather shop in a store that doesn't offer sale items than see the sales tag on an empty shelf. This makes for a very frustrating shopping experience.
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Pros:
  • Well organized store
Cons:
  • Limited quantity of product on sale

Preferred solution: Canada Safeway needs to either supply a reasonable quantity of on sale goods and remove sales tags when supplies are out or don't bother offering a sale.

Farwin N
map-marker Terrace, British Columbia

To file a complaint

Safeway Canada - To file a complaint
Safeway Canada - To file a complaint - Image 2
I have received few emails with regards to an employment with safe way Canada stating that the organisation is offering an assistant manager position. I had a huge expectation on the employment since I have qualifications too. But it is totally a robbery and I just want to know how the hackers could obtain an email id of safeway Canada in order to perform this robbery.
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Loss:
$500

Preferred solution: Since I was in an expectation of join the Safeway Canada team with enthusiasm I wanted to obtain an employment opportunity at Safeway Canada due to the trust I have in the company.

Andrew M Aso

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Verified Reviewer
| map-marker Langley, British Columbia

Gas Bar

I live in Langley BC, went to Safeway and decided to fill the tank. So I used the pay at the pump, it said to pick $50 $100 to authorize.

I chose $100 and put $81.86 of fuel in . Later that evening I looked at my app and seen there were 2 separate purchases $100 and $81.86 and this took place May 9 th . I gave it a good few days to see if I'd recieve a reimbursement but none to this day. I spoke with the manager and attendant at gas bar and they said 5 business days and it's well past that .

They seemed annoyed and unbothered by my question. Where is my $100 ?

I have my records on my card app. Just let me know how to get them to you and I will.

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Loss:
$100
Pros:
  • I like their bakery
Cons:
  • Gas bar is un-organized

Preferred solution: Full refund

Anonymous
map-marker Calgary, Alberta

Bad Scene

I get an e-mail saying to add rewards to my Scene card. Then I try to log in and am told the e-mail doesn't exist. If it doesn't exist, why did the original message? Life's too short to spend time sorting it out, so have moved my primary grocery store to Real Cdn Superstore.
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Asif K Dwd

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Verified Reviewer

Job details needs

Safeway Canada - Job details needs
Safeway Canada - Job details needs - Image 2
Safeway Canada - Job details needs - Image 3
I got an job offer from Safeway position on store supervisor, and i send my details and documents on mail adress as safewaycanadajob@***.com site so is this real job recruitment site or not please confirm to me is this very serious for me please confirm that.
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Preferred solution: Job confirmation detail needs Cantact me in mail ak7225631@gmail.com +971 564534527

Jay S Tfq
map-marker Edmonton, Alberta

Can't use Safeway Gift Catd

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Talked to customer service about note being able to use Gift card. Was in opinion given a speech repeatedly from a cue card from HO. I am a disabled person that lives near my local Safeway. The only source of income for groceries is from a Gift card. For 3 years +. I even talked to the local Manager. Seems everyone is told what to do and say. Can't even get my money back from card to use to purchase groceries. As well as not notifying the public about the seriousness about the issue. So I just wait 2-3 weeks from a food bank. Reservations only. Sincerely Jay Stewart 1-78*-***-****Unless
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Preferred solution: Full refund

Joe B Hze

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Verified Buyer
| map-marker Vancouver, British Columbia

The store is highly overpriced compared to other Grocery outlets in the neighborhood. Essentially Safeway "steals" from their customers and the staff is typically rude..

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Safeway Canada - The store is highly overpriced compared to other Grocery outlets in the...
Safeway Canada - The store is highly overpriced compared to other Grocery outlets in the... - Image 2
The store is highly overpriced compared to other Grocery outlets in the neighborhood. Essentially Safeway "steals" from their customers and the staff is typically rude.
View full review
Cons:
  • Infinite

Preferred solution: Tear down the store!

Anonymous
map-marker Pitt Meadows, British Columbia

Scene +

Im absolutely finished with Safeway. No matter what I buy or how much I spend I never get a single scene+ point. It was far better when they had air miles. Im far better off shopping at save-on.
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User's recommendation: Shop save-on better value

1 comment
Guest

Yup

Anonymous
map-marker Woodstock, New Brunswick

Change from Air Miles to “Scene” points.

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Safeway is proving that they are second rate, cheapskates by their recent switch from Air Miles rewards points to Scene points for their customers. Their groceries are already overpriced. This was a perk that somewhat made up for their prices. I will no longer shop at Safeway, because of this switch. Superstore is cheaper and their optimum points are way more useful.
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User's recommendation: Shop elsewhere!

Akash S Kjj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Offerletter surch

Safeway Canada - Offerletter surch
Ples chek the offerletter is true ye not true anf give me a feedback safeway companee give me job operchnuti
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Preferred solution: Offerletter

Shawna T Zcz

Screamed and spit on by your night manager

Original review Jul 08, 2022

Either way I did not deserve to be treated as badly as I was by this night manager I shopped tonight 7 7 2022 at 1019 pm. I had a terrific cashier and paid and exited the store.

Outside I was approached by a young Native American man I gave him money and Vachon Cupcakes.

I said go inside before they close and get something to eat. He said he would and I put my groceries into my vehicle. I thought maybe I should go inside just in case they give him a hard time (no more than 3 to 5 minutes after he entered the store) so I got a bag and walked inside. This is when I saw the person walking away from a very tall man who was racially screaming at him to drop the cupcakes.

I stepped in and told this man I just purchased those cupcakes and gave them to the homeless man and also gave him money to come inside and buy something to eat. This man screamed in my face and spittles on me that spare me your bleeding heart *** you dont know what this guy stole. Wheres the receipt then?

I told him its in my vehicle and I could gladly go and retrieve it for him. But instead of calming his dumb *** down and maybe apologizing for his arrogant and rude behaviour; he continues to scream and spit at me while doing so and right close and I told him loudly and angrily to back the *** up!

I told him he was behaving like a psychopath and get the duck out of my face. Thats When I turned and I saw my cashier grace standing there, I said to her you saw me pay for those cupcakes he has no right to act the way hes acting. She said you dont know what we get in here and how many people steal things. Again that may be the case but in this instant it was not.

Let me explain this to you very very carefully!!

the entrance that is open is the entrance where the produce section is; where the Vachon cupcakes are located is at the far end of the store; so that man(homeless) did not have enough time to get all the way over to the cupcakes steal them before being accosted by this night manager with a bad *** attitude.

Either way I did not deserve to be treated as badly as I was by this night manager perhaps he should go and get some training on how to properly speak to people because there is no excuse to harrasss and belittle myself for being an honest kind and caring person.

The homeless man really deserves an apology as well from mr night manager Racial profiling and jumping to conclusions before knowing the whole story is not what any manager should be doing.

I will Not be visiting this store again, and I think I will contact the newspaper. They like bloody bleeding heart *** stories, especially when it is racial profiling!

I will however be contacting head office or corporate office tomorrow and letting them know of my disgust over how I and a homeless man were treated by your poor, overworked, racial profiling, rude, ignorant Night Manager!

Receipt #493000

Merchant 2073****

Terminal s0207336****

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Cons:
  • Very rude

Preferred solution: I would like an apology. I would also like that you either reprimand your night manager and sent him for some sensitivity training because racial profiling is unacceptable behaviour and I don’t care who it’s from or who he is or thinks he is.

User's recommendation: Shop where people are treated fairly and with gratitude, we help pay your wages!

Anthony S Udg

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Verified Reviewer
| map-marker Vancouver, British Columbia

Customer service complaint

Safeway Canada - Customer service complaint

March 28 at Safeway on Davie St in Vancouver BC. I purchased an item and was overcharged by .50c.

Customer Service agent checked the item and issued a .50c refund through my debit card which was used to pay for original purchase. I was then asked for my phone number which made me feel that I was somehow in the wrong. Because of this and only because of this I stated that the item should be free ( price was $9.99) by the terms of the scanning code of practice. Agent then re worked the receipt and credited whole cost of the item.

Is it your policy not to abide by this code unless the customer brings it up? If so why don't you just stop following the code as there does not seem to be a true desire to follow the spirit and the purpose of that code.

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User's recommendation: These mistakes are quite frequent. Check your receipts carefully. If there is a discrepancy between the marked price and your receipt check the bar code on the price tag against the one on the merchandise. Take the issue to Customer Service immediately and mention the scanning code of practice.

About

Related Companies

Empire Company, Iga, Sobeys, Compliments Canada, Thrifty Foods

Summary

Safeway Canada Inc. is of the largest food and drug retailers in North America, based on sales. Caring about the community by Safeway Canada began with the opening of its first Canadian store in 1929. Now Safeway Canada is a Fortune 100 company and operates over 1700 stores in the United States and western Canada. Safeway Canada with its 29,000 Canadian employees possess a passion for providing people and communities with what it shares. Safeway Canada has a network of distribution, manufacturing and food processing facilities. Safeway Canada also holds a 49% interest in Casa Ley which operates 185 food and general merchandise stores in Western Mexico.

Safeway Canada reviews and complaints

Safeway Canada is ranked 133 out of 565 in Food Stores category

Area Served

Canada

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